Customer Terms

Terms of Service

Last updated: 5 June 2026

About This Portal

The WashBay Pro customer portal lets customers give feedback, view wash services, access visit history, review receipts, and see rewards or promotions from the wash bay they visited.

Secure Links and OTP Access

Feedback and history links are intended for the customer who received them. Do not share OTP codes or personal history links with anyone you do not trust. WashBay Pro may block or expire links that appear unsafe or misused.

Service Information

Service names, durations, prices, add-ons, offers, and reward rules are managed by each wash bay. A displayed price or offer may depend on vehicle type, eligibility, availability, and the bay's current setup.

Feedback

When you submit feedback, the wash bay may use it to review service quality, staff performance, and customer experience. Feedback should be honest, respectful, and connected to the wash visit shown in the link.

Payments and Receipts

Payment records in the portal reflect information captured by the wash bay. If a payment, receipt, or discount looks wrong, contact the wash bay so the owner or supervisor can review the job record.

Rewards and Promotions

Rewards and promotions may have limits, expiry dates, service eligibility, visit-count requirements, or owner approval rules. Wash bays may update or withdraw offers when needed for business operations.

Availability

The portal may be unavailable during maintenance, network outages, SMS or email delays, device issues, or platform updates. WashBay Pro will aim to keep the service reliable, but uninterrupted access is not guaranteed.

Acceptable Use

Do not attempt to access another customer's history or rewards.
Do not submit false feedback, abusive content, or fraudulent reward claims.
Do not interfere with the portal, OTP flow, feedback links, or wash bay records.

Support

For questions about a wash, receipt, reward, or service issue, contact the wash bay that served you. For portal access problems, the wash bay can escalate the issue through WashBay Pro support.